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[message]Loyalty Club
Loyalty Club Terms & Conditions
Last updated: Sunday 9th February 2025
Welcome to our Loyalty Club! We’re thrilled to reward you for being a loyal customer. Please read the following terms and conditions carefully, as they govern your participation in our Loyalty Club.
1. Eligibility
To join our Loyalty Club, you must:
• Place an order on our website.
• Be a registered customer with an account on our website.
• Be aged 18+.
• Be a UK resident with orders shipping to a UK postal address (excluding Northern Ireland).
By participating, you agree to be bound by these Terms & Conditions and our general website policies (Privacy Policy, Terms of Service, etc.).
2. Earning Points
• For every purchase you make, you will earn loyalty points based on the total value of your order and the VIP Tier you are currently enrolled in, this also includes any shipping costs, bonus!
• Points earned will depend on the VIP Tier you are in:
Bronze (0-499 points) = 5 points for every £1 spent.
Silver (500-999 points) = 6 points for every £1 spent.
Gold (1000-1999 points) = 7 points for every £1 spent.
Platinum (2000-2999 points) = 8 points for every £1 spent.
Diamond (3000+ points) = 10 points for every £1 spent.
• Points will be awarded once the order is placed and payment is successfully processed.
• You must have a registered account to accumulate points. Points are only awarded when an order is successfully placed using your account.
Points can only be redeemed in the United Kingdom, excluding Northern Ireland.
Bonus points:
Open an account = 100 points
Place your first order = 100 points
Subscribe to our Newsletter* = 150 points**
* By subscribing to our newsletter you agree to receiving our marketing emails from time to time. We do not send lots of emails and will not usually send you marketing emails more than once a month (unless we have some big news to share).
** If you do not subscribe to our Newsletter, you will not receive any transactional emails relating to the loyalty club points & rewards, this means you could miss out on important updates regarding your points & rewards but you can always login to your account to check this regardless by using the Rewards widget.
We may add new ways to earn bonus points from time to time so make sure you check in regularly so you don't miss out!
3. Redeeming Points
• Points can be redeemed for discounts on future purchases as follows:
500 points = a £5 voucher code.
1000 points = a £10 voucher code.
2000 points = a £15 voucher code.
3000 points = a £20 voucher code.
• Points cannot be exchanged for cash or transferred to another account.
• Points can only be redeemed by logged-in users with an active account.
• If you close your account or leave the Loyalty Club at any time you will lose your accumulated points. If you then rejoin the loyalty Club at a later date, points will start at 0 (zero).
• There is no minimum spend amount when redeeming voucher codes, another bonus!
4. Expiry of Points
• Currently points do not expire however we reserve the right to change these terms at anytime and without prior notice, if this happens we will update these terms and conditions accordingly.
• You will receive a reminder email 30 days before your points are about to expire.
5. Referral Program (optional)
• Our loyalty club includes an optional referral program, you can earn additional discounts by referring friends who then go on to place an order.
• If you choose to refer a friend, they will receive a 15% discount code to use against their first order only.
• Once your friend has placed their first order and payment has been fully processed, you will also receive a 15% discount code you can use towards a single future order.
• If you refer a friend, and they DO NOT make a purchase, you WILL NOT receive any discounts under this program.
• You can refer as many friends as you wish and receive 15% for every friend who places an order! You can only redeem one code per order.
6. General Terms
• Points cannot be earned or redeemed on certain products, promotions, or discounted items. These exclusions will be clearly communicated if there are any.
• Loyalty points are only valid for use on the Oliver Rose Designs (www.oliverrosedesigns.co.uk) website.
• Any reference made in these terms and conditions of "£ (pounds)" is in GBP only.
• Points have no monetary value other than those stated in section 3 of these terms and conditions (see section 3: Redeeming Points).
• In the event your order is cancelled, refunded or partially refunded we will deduct any points relating to that cancellation, refund or partial refund from your available points balance.
• This Loyalty Club does not directly connect to our Cart or Checkout pages, it is completely independent of those pages. This means to access any features of the club you will need to use the Loyalty Club Widget located on the centre right side of every page on this website (marked: REWARDS).
• You will not see any points updates directly on the cart or checkout pages relating to this Loyalty Club. Once an order is placed or an action is completed that qualifies for a points reward, you will see the qualifying points applied to the loyalty club widget accordingly.
• Any discount codes generated by the loyalty club widget can be copied and pasted into the discount code box on the cart page or applied to your cart directly from the loyalty club widget buttons/links.
• You can only redeem one code per order.
7. Fraudulent Activity
Any fraudulent activity, including but not limited to manipulation of the loyalty club or misuse of points, will result in the suspension or termination of your account, along with the forfeiture of any accumulated points and/or promotions, discounts or any other offers relating to this loyalty club.
8. Changes to the Terms
We may update or amend these Terms & Conditions from time to time. Any changes will be posted on this page, and the “last updated” date will be revised. By continuing to participate in the club, you agree to the updated terms and conditions.
9. Contact Us
If you have any questions about the Loyalty Club, please feel free to contact our customer service team via email at info@oliverrosedesigns.co.uk
Thank you for being a loyal customer! We appreciate your support.